Privacy Policy

Track Fit Member ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gym management software service.

By using Track Fit Member, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

We collect the following types of information:

A. Information You Provide:

• Account Information: Name, email address, phone number when you create an account
• Gym Information: Gym name, business WhatsApp number, gym logo
• Member Data: Names, phone numbers, ages, addresses, admission dates, membership types, fee amounts, payment history of your gym members
• Payment Information: UPI IDs, bank account details, QR codes for payment collection
• Optional: Aadhar numbers of gym members (if you choose to collect this)

B. Automatically Collected Information:

• Usage Data: How you interact with our application
• Device Information: Browser type, operating system, IP address
• Cookies and Similar Technologies: To enhance user experience

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services
• To manage your account and provide customer support
• To process payments and send transaction notifications
• To send automated WhatsApp payment reminders to your members
• To generate reports and analytics about your gym operations
• To comply with legal obligations
• To protect against fraud and unauthorized access
• To communicate with you about updates, security alerts, and support

Under India's Digital Personal Data Protection Act, 2023:

• Consent: We process personal data based on your consent when you sign up
• Lawful Purpose: Data is processed only for legitimate purposes communicated to you
• Data Minimization: We collect only the minimum data necessary for service delivery
• Storage Limitation: Data is retained only as long as necessary for the stated purposes
• Security Safeguards: We implement industry-standard security measures

We do not sell your personal data. We may share your information in the following situations:

• With Your Consent: When you explicitly authorize sharing
• Service Providers: With third-party vendors who perform services on our behalf (e.g., Supabase for database hosting, Google for authentication)
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities
• Business Transfers: In connection with a merger, sale of company assets, or acquisition
• Protection of Rights: To protect and defend the rights or property of Track Fit Member

We use administrative, technical, and physical security measures to help protect your personal information:

• Encryption: Data encrypted in transit using HTTPS/TLS
• Access Controls: Role-based access and authentication via Google OAuth
• Secure Infrastructure: Hosted on Supabase with enterprise-grade security
• Regular Audits: Periodic security assessments
• Multi-Tenant Isolation: Each gym's data is logically separated using tenant_id

However, no electronic transmission over the Internet is ever completely secure. We cannot guarantee absolute security.

We retain your personal information only for as long as necessary:

• Account Data: Retained while your account is active and for 2 years after closure
• Member Data: Retained as long as you maintain your subscription
• Payment Records: Retained for 7 years as per Indian tax regulations
• Usage Analytics: Retained for 1 year

You can request deletion of your data at any time by contacting us.

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: You can access your personal data through your dashboard
• Right to Correction: You can update or correct inaccurate information
• Right to Erasure: You can request deletion of your data ('right to be forgotten')
• Right to Grievance Redressal: You can lodge complaints about data processing
• Right to Data Portability: You can export your data in CSV format

To exercise these rights, please contact us at privacy@trackfitmember.com.

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Your data may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@trackfitmember.com
• Address: [Ranchi, Jharkhand]
• Grievance Officer: [Raj Aryan]

For DPDP Act compliance concerns, you may also contact the Data Protection Board of India.